Pixel Boutique Décor is a subsidiary of Pipers Pixels. Receipts and statements may show the "Pipers Pixels" commercial entity name.
Most orders are shipped within 24 hours. Pixel Boutique Décor ships using the United State Postal Service (USPS) Although mailing rates continue to increase, we continue to offer free shipping. Your shopping cart may show you other options available for shipping.
For standard delivery to U.S. addresses, please allow 7 to 10 business days for items to arrive. Orders selecting the Free shipping option will be sent via USPS Ground. We do not ship to Hawaii, Armed Forces (AA, AE, AP), American Samoa, Guam, Northern Mariana Islands, Puerto Rico, or US Minor Outlying Islands. All orders are shipped Monday through Friday, between 9:00 a.m. and 5:00 p.m. Orders placed by 12:00 p.m. Eastern Time, Monday through Friday, can be shipped by Priority delivery in 2 to 3 business days within the U.S. for the additional cost. Sorry, no C.O.D’s.
Our goal is to provide you with good quality handcrafted products and excellent customer service. If for any reason, you are dissatisfied, you may return product in its original condition within 14 days for full refund of the cost of the item(s).
Since we offer free shipping on our end, for any returned items, the return shipping costs will need to be paid by you, the customer. Pixel Boutique Décor will not pay twice for shipping.
For Returns, you will need to contact us within:
7 days of delivery
Ship items back within:
14 days of delivery
The following items can't be returned or exchanged: (Because of the nature of these items, we can't accept returns for them)
Custom or personalized orders
Intimate items (for health/hygiene reasons)
If you wish to cancel your order after checkout, you must request a cancellation within 24 hours of purchase. You may request the cancellation HERE
Unfortunately there is an occasional delivery problem and most often, it is a result of an incorrect mailing address entered by the customer. While I am sympathetic, I’m not responsible for mail delays or lost deliveries due to an incorrect shipping address. I will not issue a refund, in part or in full due to an item not arriving by a certain date. Any items stolen from mailbox or lost by recipient are NOT the responsibility of Pixel Boutique Décor. Items marked as “delivered” will be considered delivered & will not be refunded or replaced. Any items actually lost by the postal service will however, be investigated by Pixel Boutique Décor.
If your package is returned to me due to an incorrect mailing address:
I will NOT remake the item and re-send it prior to it being returned to me, in order to expedite the process However, once the package arrives back to me- then I will re-send.
If it’s returned due to an incorrect address- buyer is responsible for the return shipping fee. It will not be re-sent until this fee is paid.
Please check your “Ship to” address carefully, as this is the address that gets printed on the shipping label.
We will NOT edit the shipping address. If an order is placed with the wrong shipping info- we will cancel the order so you can replace it with the correct address. This avoids any mistakes or confusion on my side of things. It also protects both you and us, should anything happen during shipping.